Deal with all Landlord and Tenant matters, including dealing with all customer queries and requests, i.e. new leases, alterations, wayleaves, assignments, sub-lettings, rent reviews, renewals, dilapidations etc.

Ensure lease compliance from customer and landlord perspective.

Enhance customer retention by engaging and building relationships.

Positively influence financial output by being market aware and engaged with customers and the wider influences i.e. ERV, target rents etc.

Cost control and budgeting, including service charge budget setting, management and reconciliation and input into wider capex and business budgets.

Ensuring aesthetics and brand is promoted and delivered where appropriate i.e. lettings signage, building signage.

ESG compliance and consideration, both legislation and company goal driven.

Coordinate and liaise with external parties and partners to ensure upkeep, cleansing and maintenance of assets.

Deliver excellent customer care and satisfaction.

Work alongside internal and external colleagues to support new business deals and a cohesive and consistent approach balancing need to fill space with asset values and impact.

Carry out unit handovers and hand backs alongside managing agents and partners to ensure smooth customer transitions and compliance of assets.

Credit control including management of rent arrears and overdue payments.

Ensure asset compliance with health and safety and insurance requirements including claims management and works notifications.

Carry out return on investment assessments and CAPEX/OPEX requests and manage/oversee works.

Collaborate with Facilities Management colleagues to devise, implement and control PPM programme for existing and new properties.

Review service charge and marketing budgets with managing agents and coordinate timely setting and balancing of budgets.

Inspect and coordinate to ensure the estate, properties and vacant units are safe, present their best and represent brand.

Manage third party consultants, including agents, solicitors, contractors and surveyors.

Reporting for, attending and inputting into operational board and health and safety meetings.

Input into new developments, capex projects to ensure that buildings are efficient, cost effective to run and delivers the maximum customer experience.

Other adhoc tasks in line with asset, estate and lease management.

3 - 5 years post qualified experience in a similar role.

Ability to work and thrive as part of a team, alongside the ability to self motivate and act on your own initiative.

Excellent communication skills, both written and verbal.

Excellent customer focus.

Excellent problem solver with positive mental attitude.

Proactive and creative in finding solutions that maximise profit but also deliver a fantastic customer experience.

Strong IT skills, specifically in using Microsoft Office.

Understanding of commercial case law and legal principles.

Good working knowledge of L&T matters i.e. assignments, underlettings, lease renewals, rent reviews, dilapidations, L&T Act 1954 etc

Broad working knowledge of Health and Safety legislation and practices.

Property Management, Asset Management and Leasing Experience.

Experience in liaising with internal and external stakeholders

Service charge and budget setting/management experience.

Facilities Management is desirable.

Experience in managing third party consultants is desirable.

Experience in using property CRM (e.g. Salesforce) is desirable.

Good working knowledge of building services, plant and machinery is desirable.

MRICS qualified.

Property related degree desirable.

IOSH related qualification desirable.